Engineering Creativity

This week, Barri Rafferty, senior partner and director, New York, is blogging from the World Economic Forum’s annual meeting in Davos, Switzerland.

If I could trade jobs with anyone in the world, the CEO of IDEO, Tim Brown, would be high on the list. He runs a global design consultancy that creates products, services, spaces and interactive experiences and says things like, “Design thinking relies on our ability to be intuitive, to recognize patterns, to construct ideas that are emotionally meaningful as well as functional, and to express ourselves through means beyond words or symbols.” That sounds like it has a lot in common with PR!

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Shaping a New Communications Model – Silence is Golden

This post was first published on CNBC.com.

It might sound heretical for a leader of a communications firm to suggest it, but lately I’ve been thinking that a lot of big brands and companies should take a vow of silence.

Not forever, but at key moments in time.

In this era of radical transparency, rather than trying to explain what you’re doing to fix a problem or poor performance or disappointing service, put all of that energy into fixing it first. Let people see the difference, then call in the communicators to amplify the actions you’ve taken.

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Kodak Makes the World a Little Brighter

By taking the Compliment Guys on the road to spread the “It’s Time to Smile” message, traffic to Kodak’s site exploded with over 12,000 visitors.

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Digital Crisis – How to Make Likes Stronger than Fails?

Many social media crises could be averted or diminished.

Digital communicators and marketers certainly know several tips about how to avoid one of the greatest fears of customers: the infamous “fail” hashtag, which inhibits investment and undermines reputations. But when a crisis happens, how to ensure that the damage is the lowest possible?

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World Economic Forum: The Need for Major Change

This week, Barri Rafferty, senior partner and director, New York, is blogging from the World Economic Forum’s annual meeting in Davos, Switzerland.

Going with the flow has become my mantra at Davos. After starting the day with a change of plans when my car got stuck in snow and I unexpectedly met some people who were also attending Davos, I am realizing that the unscripted moments may be the most important ones.

And considering some of the key themes so far at what people are saying is the snowiest Davos ever, staying calm and keeping an open mind is essential. The mood encompasses a pessimistic point of view on the economy and worries that business and government leaders may not have the courage to make the changes needed for real transformation.

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5 Areas Companies Should Behave as Global Citizens

This week, Barri Rafferty, senior partner and director, New York, is blogging from the World Economic Forum’s (WEF) annual meeting in Davos, Switzerland.

Last night, I attended the opening mission session with founder of the WEF, Klaus Schwab. His speech focused on how companies should behave as global citizens and he laid out five areas of focus:

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Destination: Davos: A Marathon Not A Sprint

This week, Barri Rafferty, senior partner and director, New York, is blogging from the World Economic Forum’s annual meeting in Davos, Switzerland.

I’ve just arrived in Davos after an overnight flight and a two-and-a-half-hour bus ride. After making a new friend on the bus and checking in to the hotel, the adventure is already underway.

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FedEx Infographic: “Pandas Land in Paris to Find Love”

FedEx (client) recently brought two pandas, three year old female Huan Huan and three year old male panda Yuan Zi, non-stop from Chengdu Airport in China to Roissy-Charles de Gaulle Airport in France aboard a specially-chartered and panda-decaled Boeing 777F flight known as the “FedEx Panda Express”.

Ketchum Digital created an inforgraphic to help highlight the event and we wanted to take a second to share it with you.

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Impacting the Social Youth

Remember these rites of passage – from tricycles to tweendom; from teenager to (GULP) adulthood.

Sure, we were shaped by the brands and media around us. I still have my Bass penny loafers – purchased AFTER seeing Sixteen Candles; and those ankle-zipper Guess jeans. I treasure those articles (and brands) to this day.  As a teen, media was an MTV music video, Atari’s Frogger, a mixed tape on a Sony® Walkman radio – all leaving an impression albeit mostly passive.

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The Future of Measurement in PR

Ketchum Global Research and Analytics recently hosted The Future of Measurement, a webinar created to discuss some of the recent changes in PR measurement and its continued evolution in 2012. This spotlight on measurement is an important reminder to initiate conversations about measurement early in planning and programming to best showcase the value and business impact of PR.

Moderated by Ketchum’s David Rockland, partner and managing director of Ketchum Global Research and Analytics, the panel consisted of two Ketchum clients and Ketchum research and measurement experts including:

Greg Artkop, director of Corporate Communications for Dr. Pepper Snapple Group
David Kellis, senior group manager, PR and Social Media Department, Clorox
Mary Elizabeth Germaine, SVP and director, Ketchum Global Research Network
Don Bartholomew, SVP, Digital and Social Media Research, Ketchum Global Research Network

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Top Ten Facebook User Pet Peeves of 2011

I’m connected with a bunch of friends and colleagues on Facebook and thought it would be fun to do a quick poll to find out the top ten Facebook user pet peeves of 2011.

You’ll probably agree with most of the findings, and you may even think to yourself, “I’ve done that!”

The following top 10 list is based off of input from friends and colleagues, and from personal observations over time. Have anything to add? Feel free to do so in the comments section.

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